Refund Policy

1. Our Commitment

At FRESH MILK, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

2. Refund Eligibility

You may be eligible for a refund if:

• Products are damaged or spoiled upon delivery
• Wrong products were delivered
• Products are past their expiration date
• You're not satisfied with product quality

3. Refund Process

To request a refund:

1. Contact us within 24 hours of delivery
2. Provide your order number and reason for refund
3. Include photos if products are damaged
4. Our team will review and process your request

4. Refund Timeline

• Refund requests are processed within 24 hours
• Approved refunds are issued within 3-5 business days
• Refunds are credited to your original payment method

5. Subscription Refunds

For subscription services:

• You can cancel anytime before your next delivery
• Partial refunds may apply for unused portions
• No refunds for completed deliveries unless quality issues

6. Non-Refundable Items

The following items are not eligible for refunds:

• Products consumed or used
• Products damaged due to customer negligence
• Special orders or custom products

7. Replacement Option

Instead of a refund, you may choose to receive a replacement product of equal value. Replacements are typically delivered within 1-2 business days.

8. Contact for Refunds

To request a refund or ask questions about our policy:

• refunds@freshmilkstraightfromsource.com
• +91 90004 66897
• Monday-Friday, 6AM-8PM